If no contact is made inside the facility after an alarm, how will you attempt to make contact with a custodian?

• A. Contact custodian at their residence
• B. Contact custodian at the facility lobby
• C. Call the command post
• D. Notify supervisor on duty

Answer: (A)

When no one inside can be reached after an alarm, the next step is to reach the custodian at their residence. This off-site contact point is the designated way to connect with the person responsible for the facility when on-site access isn’t possible. Reaching them at home allows a direct line to the custodian to verify the alarm, coordinate a response, and regain access if needed, even if the building itself is compromised or inaccessible during the event. Contacting the custodian at the facility lobby can be unreliable during an alarm since access inside the building may be restricted. The command post handles overall coordination, not direct custodian response. Notifying the supervisor on duty is important for escalation, but it does not establish immediate custodian contact.